Refund policy
Return and Refund Policy
Last Updated: December 26, 2024
At J.D. Brandon, we take pride in the craftsmanship of our products and want you to be fully satisfied with your purchase. If you are not completely happy, we offer a straightforward return and refund policy to assist you.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following criteria:
- Be in the same condition as received, unworn or unused.
- Include all original tags and packaging.
- Include the receipt or proof of purchase.
Custom and Bespoke Items:
Custom-made or bespoke products are non-returnable and non-refundable due to their personalized nature.
To initiate a return, please contact us at info@jdbrandon.com. Items returned without prior authorization will not be accepted.
Damages and Issues
Please inspect your order upon reception and notify us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will evaluate the issue and work with you to make it right.
Exceptions / Non-Returnable Items
The following items are not eligible for return:
- Custom-made or personalized items.
- Gift cards.
- Sale items or promotional purchases.
If you have questions about the eligibility of your item, please reach out to us at info@jdbrandon.com.
Exchanges
The fastest way to ensure you receive the desired product is to return your current item and place a separate order for the new item once your return is accepted.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you are entitled to cancel or return your order within 14 days, for any reason and without justification. To qualify for a return under this policy:
- The item must be in the same condition as received, unworn or unused.
- Include all original tags and packaging.
- Include the receipt or proof of purchase.
To exercise this right, contact us at info@jdbrandon.com.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.
Please note:
- It may take additional time for your bank or credit card company to process and post the refund.
- If more than 15 business days have passed since your refund was approved, contact us at info@jdbrandon.com.
Return Shipping Costs
- You are responsible for the costs associated with return shipping and handling.
- If your return is approved, we will provide a return shipping label and instructions on how to send the item back.
Contact Us
For any questions about returns or refunds, please contact us at:
Email: info@jdbrandon.com